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Technology to prepare your customer support team for the holiday season
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View ArticleTop 5 Customer Experience Trends for 2021
2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations. As a new year starts, the business world undoubtedly needs to find solutions in...
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Chatbot UX: 5 Ways to Keep Customers Engaged
By now, we’ve learned well that chatbots wield the power to radically bridge businesses and consumers through scalable conversations. Instead of the one-way efforts of traditional marketing, the...
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Why Voice Chatbots Are Set to Disrupt Customer Service
Chatbots are now mainstream in tech and are the present and future of customer support. Most brands and companies around the world already use them to support their customer service teams, improve...
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How your business can benefit from proactive customer support
Proactive support is an approach that requires helping customers before they need to contact your support team. There isn’t one specific tool or feature that carries out this task; instead, it’s an...
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6 Effective Ways to Reduce High Call Volume in Your Call Center (2022)
A call center experiencing higher than average call volume is stressful. Think about it: endless phone ringing, long call queues, frustrated customers, and anxious staff. All this is enough to cause...
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8 Must-Have Chatbot Features to Improve Customer Experience
More than ever before, customers expect a near-immediate response to their questions and queries. In response to this, many businesses, healthcare providers, and more have turned to chatbots to...
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Customer Service Automation
Discover in this ebook: Three smart solutions that can make an impact on your AI-powered customer service automation Case studies related to each solution Tips to choose the best technology to...
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Transforming Customer Service Outcomes in Banking with AI Automation
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